This Privacy Policy explains how Homeostasis Limited, trading as Men’s Health Osteopathy, collects, uses and protects personal data when you use this website, contact us, enquire about treatment, or enquire about postgraduate training.
1. Who we are
Homeostasis Limited
Trading as: Men’s Health Osteopathy
Company number: 10312626
Registered office: 15 Northfields Prospect, Northfields, London, United Kingdom, SW18 1PE
Website: https://menshealthosteopathy.com/
Email: info@menshealthosteopathy.com
Telephone: 07787 875353
For the purposes of UK data protection law, Homeostasis Limited is the data controller of the personal data described in this Privacy Policy.
2. The personal data we collect
We may collect and process the following categories of personal data:
Information you provide directly
- your name
- your email address
- your telephone number
- the content of your message or enquiry
- any information you provide about appointment needs, clinic preferences or training enquiries
Health-related information
Because this website relates to men’s health osteopathy, you may choose to provide information about symptoms, medical history, treatment needs, pelvic health, urinary symptoms, sexual health, prostate-related issues, fertility concerns or other health matters.
This type of information may constitute special category personal data under UK GDPR.
Technical and website usage information
We may also collect limited technical information when you use the website, such as:
- IP address
- browser type
- device information
- pages visited
- referring website
- cookie and consent preferences
3. How we collect your data
We collect personal data when:
- you complete a contact or enquiry form on the website
- you email or telephone us
- you enquire about treatment or postgraduate training
- you subscribe to updates, if offered
- you interact with cookies or similar technologies on the site
4. Why we use your personal data
We may use your personal data for the following purposes:
Treatment and patient enquiries
- to respond to your enquiry
- to assess whether we may be able to help
- to arrange or administer appointments
- to manage communications relating to your enquiry
Postgraduate course and professional enquiries
- to respond to course or training enquiries
- to administer waiting lists, registrations or related communications
- to send course information you have asked for
Website administration and security
- to operate, secure and improve the website
- to monitor technical performance
- to prevent spam, misuse or malicious activity
Legal and regulatory purposes
- to comply with legal obligations
- to establish, exercise or defend legal claims where necessary
Marketing
- to send updates or marketing communications only where lawful and appropriate, for example where you have asked to receive them or where another lawful basis applies
5. Lawful bases for processing
Under UK GDPR, we rely on one or more of the following lawful bases depending on the context:
- Article 6(1)(b): processing necessary to take steps at your request before entering into a contract, for example responding to a treatment enquiry or arranging an appointment
- Article 6(1)(f): our legitimate interests, for example administering the website, responding to enquiries, keeping records of communications, and protecting the site from abuse
- Article 6(1)(c): compliance with a legal obligation, where applicable
- Article 6(1)(a): consent, where we specifically ask for it
Where we process health information or other special category data, we also rely on an additional condition under Article 9 of the UK GDPR.
Special category condition
Where you voluntarily provide health information through our website or enquiry process, we currently intend to rely on:
- Article 9(2)(a): explicit consent, where you actively provide health information to us for the purpose of considering or responding to your enquiry
Important: if your actual operational process is different, this part needs checking before publication. If you later rely on a healthcare provision condition instead, this wording must be adjusted.
6. How we use health information
If you provide health-related information, we will use it only so far as reasonably necessary to:
- understand your enquiry
- decide whether our services may be appropriate
- respond to you appropriately
- administer any next steps you request
We ask that you provide only information relevant to your enquiry.
7. Who we share your personal data with
We may share personal data, where necessary, with trusted third parties such as:
- website hosting providers
- email providers
- website developers or IT support providers
- spam filtering, security or backup service providers
- analytics or cookie consent providers, where used
- professional advisers, insurers or legal advisers where necessary
- regulators, law enforcement or courts where required by law
We do not sell your personal data.
If any third-party provider processes personal data on our behalf, we aim to ensure appropriate contractual and security protections are in place.
8. International transfers
Some of our service providers may store or process data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as:
- adequacy regulations
- standard contractual clauses
- other lawful transfer mechanisms recognised under UK data protection law
9. Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, regulatory, insurance and record-keeping requirements.
10. Your rights
Under UK GDPR, you may have rights including:
- the right to be informed
- the right of access
- the right to rectification
- the right to erasure
- the right to restrict processing
- the right to object
- the right to data portability
- rights relating to automated decision-making, where applicable
- the right to withdraw consent at any time, where processing is based on consent
To exercise your rights, contact us using the details above.
11. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
12. Cookies and similar technologies
Our website may use cookies and similar technologies. For more information, including how to manage your preferences, please see our Cookie Policy.
13. Security
We take reasonable technical and organisational measures to help protect personal data against unauthorised access, misuse, loss or disclosure. However, no internet transmission or storage system can be guaranteed completely secure.
14. Changes to this policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated revision date.